With ‘we’ or ‘us’ we mean the ajooda that offers these services. With ‘you’ or ‘you’ we mean you as a user of our website, services and achievements. With ‘ajooda’ we mean the services, which we offer you after successful login within the areas of our services, which require registration. With ‘website’ we mean the areas of our website and app, which can be accessed before login or used without registration. Data protection terms have the meaning according to the Swiss Data Protection Act (‘DSG’, version of 01.03.2019, https://www.admin.ch/opc/de/classified-compilation/19920153/index.html).
The most important facts in brief
By registering with us, you confirm that you are providing us with your correct age and actual place of residence and that you have all the necessary authorizations to provide us with the data and documents that you provide us with (e.g. by entering data or uploading documents).
With the access to our website we raise from your browser automatically transmitted access data (like e.g. the IP address of the respective equipment, date and time (so-called ‘Timestamp’), called and if necessary inquiring URL (so-called ‘Referrer URL’), data to the used browser and operating system, and comparable further technical boundary data). The collection and processing of this data is necessary to enable you to access our website and to enable certain security measures to secure our systems (such as the defense against dDoS attacks). This data is only stored in unchanged form for as long as is technically necessary. After that time, they are deleted or made anonymous by shortening the IP addresses.
We use the cookies and analysis technologies listed in section 2.3 for the administration of our website and for the analysis of user behaviour. You can use both the website and ajooda without cookies by deactivating them in your browser and deleting any cookies already set. How to do this, you can find out in the help function of your browser as well as under no. 4 (Cookie-/Analysis tool info) [Link]. Some of the analysis services we use also provide deactivation/opt-out functions. You can find further information on this in the data protection declaration for the respective analysis services (Item 4).
Please note that if you deactivate / delete cookies or deactivate certain functions of the analysis services used by us, certain functions of the website/of ajooda may no longer function properly.
Changes of these data security regulations by the ajooda are at any time possible and are published here. In addition the changed data security regulations are communicated to the registered users to the deposited email address. The changes are considered accepted if you log in and/or use ajooda after notification of the changes, and in any case after thirty (30) days after notification. If you do not wish to accept the changes, you may discontinue using ajooda and delete your account with us by notifying us. You will find our contact information under point 3.
2.1 Collected data
We collect certain personal data from you in order to provide you with our services. These data include all information, which you transmit to us in the context of your registration as user of ajooda (‘registration data’), like e.g. your name, your domicile, your E-Mail, etc. During the registration process you can see at any time which data you are transmitting to us.
In order to provide you with the services of ajooda, especially to prepare and submit your tax return, we collect the necessary data from you according to the requirements of the respective tax authorities. This data can contain particularly sensitive personal data and – in its entirety – can be considered as a personality profile. We refer to the data collected for the purpose of preparing and submitting your tax return as ‘tax data’.
All data with a reference to your person is called ‘user data’. We collect user data only from you directly, i.e. we do not obtain any data about or about your person from third parties. The rights to the data entered by you and assignable to you remain with you. The rights to anonymised, aggregated or otherwise depersonalised data as well as the data and findings obtained through the analysis of the user data remain with us. You hereby grant us the necessary rights to perform the analyses and data processing described herein and confirm that you have any rights and consents of third parties to grant us these rights.
2.2 Purpose of processing
The registration data serve to enable you to access ajooda. This includes in particular the opening of your ajooda account, the facilitation of communication between ajooda and you, the allocation of your tax data to your account and your person, as well as – in case of the purchase of payable services – the handling of payments and possible collection measures as well as the enforcement of our rights.
The tax data serve to be able to accomplish the desired services for you, in particular to prepare your tax declaration and to submit it for you at the appropriate tax authority.
The communication data is used to communicate with you.
In addition, we process user data to fulfil legal requirements, e.g. to comply with legal archiving obligations.
We can subject all user data to an automated analysis for pattern recognition and provide you with the resulting findings as tips or recommendations. This can take place, for example, in the form of helpful tips for filling out tax returns, as a suggestion for possible third-party products or services of our partners, etc. We are entitled to use the findings and results from the analysis of user data (without reference to your person, i.e. in anonymous or aggregated form) for our own purposes (such as improving ajooda).
In addition to our own session cookies, we use the following cookies and analysis technologies or services on the web site and within ajooda:
– Adjust, see number 4.1
– Appsee, see point 4.2
– Facebook Pixel, see point 4.3
– Google AdWords, see Clause 4.4
– Google Analytics and Google Tag Manager, cf. Clause 4.5
– Google Firebase/Crashlytics, cf. Clause 4.6
– Google Places API, cf. Clause 4.7
– Intercom Messenger, see Clause 4.8
– Mixpanel, see section 4.9
– Social Media buttons for Facebook, Twitter and LinkedIn, see Clause 4.10
You can use both the website and ajooda without cookies by deactivating them in your browser and deleting any cookies already set. You can find out how to do this in the help function of your browser and under point 4 (cookie/analysis tool info). Some of the analysis services we use also provide deactivation/opt-out functions. You can find further information on this in the data protection declaration for the respective analysis services (Section 4)
Please note that with deactivation/deletion of Cookies and/or the deactivation of certain functions of the analysis services used by us at most certain functions of the website/of ajooda no longer function perfectly.
2.4 Data security and storage obligation
We implement appropriate technical and organizational measures to ensure data security.
Please note that we do not provide any storage or archiving services, i.e. you are responsible for the backup and archiving of the data and uploaded documents you enter into ajooda. We do not guarantee a permanent availability of these data. In particular we are not obliged to store, archive or otherwise keep your data after termination of our service relationship.
2.5 Involvement of third parties and disclosure of data
We may call in third parties to provide our services. Even if such third parties are called in, we remain the responsible contact person for you. Your data will only be disclosed to the following categories of recipients for the purposes defined below:
– To the relevant tax authority (in accordance with your express instructions or release of your tax return).
– To service providers called in by us to provide the services, insofar as this is necessary for the provision of the services provided by these called in (e.g. processing of contact/support requests, customer relationship management (CRM), dispatch of postal and other mailings, data analysis for pattern recognition, etc.) Such service providers may only use the data for the purpose of the agreed service.
There will be no disclosure of your data to third parties for purposes other than those stated herein. Any further disclosure of your data to third parties will only take place with your express prior consent (or instruction).
If necessary, we may also disclose data abroad for the purposes mentioned herein. In such a case, we will take the legally prescribed measures in advance to ensure the prescribed level of data protection where necessary. In particular, we ensure that US service providers are certified in accordance with the CH-US Privacy Shield or are contractually committed to the necessary level of data protection in a comparable manner (see https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland/datenuebermittlung-in-die-usa.html).
This applies (in addition to the analysis services listed in section 4) to the following service providers who are certified under the CH-US Privacy Shield (as of January 2020):
– Automattic Inc. (https://www.privacyshield.gov/participant?id=a2zt0000000CbqcAAC)
– Microsoft Corporation (https://www.privacyshield.gov/participant?id=a2zt0000000KzNaAAK)
– Salesforce,com Inc. (https://www.privacyshield.gov/participant?id=a2zt0000000KzLyAAK)
– Twilio Inc. and SendGrid Inc. (https://www.privacyshield.gov/participant?id=a2zt0000000TNLbAAO)
3. contact and right of information/correction
Responsible (‘Controller’) and owner of the data collection in the sense of the DSG is the ajooda. If you have questions or for other concerns, you can contact us at any time under
ajooda, Gerliswilstrasse 43, 6020 Emmenbrücke
You can at any time request information from us about which data we process and request that this data be corrected or (within the scope of the legal requirements) deleted.
4. cookie/analysis tool info
4.3 Facebook Pixel
Facebook is certified (as of January 2020) under the CH-US Privacy Shield (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC), so that an appropriate level of data protection is ensured for the data in question.
4.4 Google Ads
We use the remarketing feature of Google AdWords by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’) to display interest-based advertisements to visitors to the website (or ajooda) as part of the Google advertising network. According to Google, Google does not collect any personal data during this process. Further information about Google AdWords can be found here: http://www.google.com/privacy/ads/.
Google is certified (as of January 2020) under the CH-US Privacy Shield (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI), so that an appropriate level of data protection is ensured for the relevant data.
4.5 Google Analytics and Google Tag Manager
We use Google Analytics (and Google Tag Manager), a web analytics service provided by Google. Google analyses on our behalf with the help of cookies your use of the website and of ajooda. The information collected by Google is transferred to a Google server in the USA, where it is stored, analysed and the result is made available to us in anonymised form. Your usage data will not be linked to your full IP address: We have activated the IP-anonymization function offered by Google for ajooda, so that by shortening the IP-address the collected information is anonymized.
You can prevent the installation of cookies by adjusting your browser settings accordingly. You can also prevent Google from collecting and processing the information generated by the cookies about your user behavior by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
Google is certified (as of January 2020) under the CH-US Privacy Shield (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI) to ensure an adequate level of privacy protection for the data in question.
4.6 Google Firebase/Crashlytics
We use the tracking and quality assurance service “Firebase” or “Firebase Crashlytics” from Google (“Firebase/Crashlytics”). Firebase/Crashlytics uses tracking technologies that enable analysis of app usage, e.g. for performance monitoring, error logs and analysis of user behaviour, in order to improve our offering on this basis. In addition, data is collected regarding system crashes and errors, in particular information about the device, app version and other information (such as software and hardware information) that is helpful in analyzing errors. Further information can be found at https://www.firebase.com/terms/privacy-policy.html.
Google is certified (as of January 2020) under the CH-US Privacy Shield (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI), which ensures an adequate level of data protection for the relevant data.